Skip to content
Home » FAQs


Whether is licensed or not? is, of course, a licenced pharmacy that dispenses prescription drugs. On our homepage, you can see our licence number.

What are the hours of operation?

Online pharmacy is open around the clock, seven days a week, all year long. Every day of the week, we’re open from 9:00 am to 9:00 pm Eastern Standard Time.

How do I contact your pharmacists?

To get in touch with our online pharmacists, use the “Contact Us” option on our website or email us at the email address listed on the homepage to get in touch with our pharmacists.

How can I get discounts at offers numerous ways for you to save money on your medication purchases, including:

The rewards and promotions that we have prepared just for you. As part of our Rewards Point Program, you can earn points for every purchase you make. After accruing a sufficient number of points, you can redeem your points for rewards and use them to make purchases in the future. A regular shopping schedule will allow you to accrue greater and greater savings.

Regular customers receive substantial savings from us as well. also offers seasonal and occasional discounts.

What are the privacy policies of your pharmacy?

Your privacy is very important to us at Visit the “Privacy Policy” section of our website for more information on our privacy practices.

What are security policies?

For example, we promise to protect the confidentiality of any personal information that you provide to us. We do not share this information with any third parties. When it comes to processing your order, this information is strictly confidential.

You should know, however, that any and all information you provide to us is subject to legal protection. Our servers are protected by secure firewalls to prevent unauthorised access to your data. We use the latest and most secure electronic security measures.

Visit our “Terms & Conditions” page for more information about the security of your data and payment.

Do you accept insurance plans?

No insurance plans are accepted by us. But we’ll send you a copy of your receipt so that you can file a claim for insurance.

Our low-priced medicines, on the other hand, are a far better deal than those offered by your insurance company.

What is the procedure of return/refund?

To know about our return or refund policy, go to “Shipping Policy” then “Return Policy” or “Refund Policy.”

Is it safe to use my credit or debit card at

Yes, you can use your credit or debit card on our website without any worries. Processors other than handle all credit and debit card transactions. To make payments, you can use one of these certified payment gateways.

Why is the product I received is different from the image on your website?

However, despite our best efforts, we cannot guarantee that the product images on our website are identical to the actual medicines that you receive. We cannot guarantee that the product images will accurately represent the product due to the different colour settings of your computer monitors. Please keep in mind that the images displayed on our website are for illustration purposes only.

Medicine-Related Questions

Are your medicines safe?

Absolutely. Our pharmacy’s medicines are of the best quality available. FDA-approved medications are those that we provide for prescription. To ensure that we have access to medicines, the government licences and supervises the manufacturers who supply us with them.

Why do your medicines look different from the ones I get from my local pharmacy?

It is against the law for generic medications to resemble brand-name medications. As a result, even though they contain the same active ingredients and work in exactly the same way, the generic pills you typically buy from local pharmacies look different from the branded medicines.

What are generic drugs?

There are no trade names on these drugs, but they are identical to their brand-name counterparts in every way, including dosage, strength, active ingredients, dosing instructions and routes of administration. They are also identical in terms of performance and bioavailability to the brand-name drugs. There are strict regulations in place to ensure that generic medicines are as good as their more expensive brand-name counterparts.

Do you sell generic drugs?

Yes. sells generic as well as brand drugs.

How safe is it to use generic drugs?

A world-renowned manufacturer provides all of the generic medications on our website, and they all meet our exacting standards. The potency, safety, and quality of these drugs are all strictly regulated. In accordance with the law, generic medicines are identical to their brand-name counterparts in terms of their biological properties.

Why are generic medicines cheaper?

A generic drug is less expensive than a name-brand drug. Because they aren’t unsafe, not because of that. There are also generic versions that have the same active ingredient. Because generic drugs may not contain the same active ingredients, they are less expensive. Also, pharmaceutical companies around the world have spent years researching and developing brand name medications. Thus, they are significantly more expensive than comparable generics.

Order-Related Questions

What information do I need to provide for placing an order?

To process your order fast, we need the following details from you:

  • Your personal information (name, mobile number, email address)
  • Your billing and shipping information (delivery address)
  • Your prescriptions (in case of prescription medications)
  • Your payment details (credit or debit card, or net banking information)

What forms of payment do you accept? accepts the following forms of payment:

  • Credit/debit cards
  • Net banking
  • Online wallets
  • And other modes of payments

Note: We are currently adding some different methods of payments for the ease of use.

What if the medicine I want is not on your website?

A variety of medications are available at However, if you are unable to locate the medication you require, please do not hesitate to email one of our customer service representatives. The availability of your requested medicine will be communicated to you as soon as possible.

Is it possible to buy more than one medicine from a single order?

At our pharmacy, you can place an order for up to ten different medications at once. In addition to your prescribed medication, you can purchase herbal or over-the-counter products.

Are all products prices in US dollars?

Yes, all product prices quoted on our website are in US dollars.

How do you pack my order?

Your order will be handled and packaged with the utmost care by Factory-sealed blister packs are packed in thick packaging for your convenience. Humans have not touched your package in any way.

Are there any hidden charges you include?

No. We have no hidden charges in any of our products.

Does charge an extra fee for prescription medicines?

No, does not charge any additional fees for the prescription medications you purchase. The prices displayed on the website already include all fees and charges.

Delivery-Related Questions

Do you deliver products to any location in the United States?

Yes. We deliver our products to any location in the United States.

How long will you take to deliver my order?

Our delivery men typically arrive at your door within the span of four to seven business days. There can be delays in delivery due to factors such as your location and the medication you ordered.

What type of freight does use to ship my liquid medicines order?

The only method of transport for shipments containing liquid medications is by road. Depending on your exact location, this may result in an additional delivery delay of up to two or three working days.

How will I know if my order is shipped or not?

Once your order has been confirmed, you will be sent an email with a confirmation. Tracking information and an ID password will be included in the mail, so you can monitor the progress of your order.

Your order has been shipped if the status of your order appears to be “In Transit.”

You can contact our customer service representatives for more information about the shipping of your order.

How to know the status of my order?

Just log in and you’ll be able to see what’s going on with your order. Track your order in real time. You can also check the status of your order by contacting our customer service.

Can I cancel my order?

If you’d like to cancel your order, please contact us via email. Please be aware that if we have already shipped your order, you will not be able to cancel it.

Can I change my delivery/shipping address after placing my order?

If your order has not yet been shipped, you may request a delivery address change and we will fulfil your request. Contact our customer service representative to learn more about this.

How will you pack my order?

Please know that takes great care in packaging and handling orders. For your protection, your order is shipped in thick, factory-sealed packaging. Humans have not touched your package at any point in its journey to you.

How will you deliver my order?

Based on your ZIP code, we’ll send your order out via one of our courier partners.